Thomson Helpline

Thomson has employed more than 18,000 workers to ensure that its customers enjoy special holidays. The brand began operating in 1965 when it was formed with the objective of ensuring that traveling abroad was easier for all. The brand made Britons aware that there was more fun traveling to continental destinations instead of restricting their holidays to local beaches.

Currently, the brand boasts of having employed more staff around the world than other travel companies. It provides customers with a massive selection of holidays from which to choose. It has become a major player in the travel and holiday industry by coming up with exclusive packages that other travel companies cannot replicate or offer to their customers.

Thomson Customer Services

The brand is one of the leading and most renowned travel operators in the world. It is a subsidiary of the TUI Group, but this has not stopped the brand from connecting customers with the best travel and holiday packages to different destinations in the United Kingdom and other parts of the world.

The brand provides a wide variety of travel and holiday packages. It is renowned for products such as Thomson Cruises, Sensatori, Family Resorts and Thomson Couples to name a few. The brand handpicks all hotels carefully before referring their customers to such establishments for holiday accommodation. The brand flies UK travelers from around 23 airports in the country.

Contacting Thomson Customer Service

You can contact customer service at Thompson and make inquiries about package holidays as well as flights by calling 0203 451 2688. Do not hesitate to call the same number if you see the need for changing your booking or asking general questions and inquiries. If you want to change a travel insurance policy, let the customer service know through 0203 636 1311.

If you have concerns regarding customer welfare or feel that you are not getting enough of this, let the brand know by calling 0203 451 2585. For questions regarding specialist holidays that involve groups of more than 10 travelers, call the company on 0203 451 2684. For customers who need assistance while on holiday, the number to call is +44 3333 365 147.

Contact Thomson Tips

Before placing the call to Thomson for a bit of assistance from the customer service team, check the cost of the calls. For some calls, you will pay around 5p per minute in addition to the access charges levied by your service provider. Calls made from abroad attract international rates while the cost of text messages is 50p in addition to the network rates.

Thomson – FAQ ( Frequently Ask Questions)

Who can I complain to if Thomson can’t resolve my complaint? 

You can send your case to the relevant aviation authority. This will sometimes depend on the departure country you experienced the issue in. The UK aviation authority for Thomson is the CEDR.

It’s been a long time since I raised my case with Thomson and I’ve heard nothing, should I be worried? 

Due to the high volumes of complaints, airlines can take some time to process contact. Thomson ask for 56 working days to process your contact, this feels like a long time but they will get round to your complaint. If you would like an update on the status of your claim you can call them on 0844 306 9147.

How do I cancel an existing booking?

You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid if put in writing and signed by the person who made the booking, i.e. the lead name on the booking. To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions – the more notice you give, the less we will charge.

How many hours do you need to be at the airport before your flight?

The recommended arrival time at the airport is 2 hours prior to departure when traveling within the United States. You must be checked in at least 30 minutes before your scheduled departure time.

How far ahead can you check in for a flight?

Just display your boarding pass barcode on the screen of your device at the security checkpoint and when boarding your flight, and you’re on your way. Check-in is available starting 24 hours before your scheduled departure.

How much time should I allot at the airport for check-in?

At UK airports, check-in desks open 2-3 hours before departure time. Thomson Airways recommends passengers taking long-haul flights to check in 3 hours before the flight leaves.

Check-in desks at resort airports usually open 2 hours before departure.

For both UK airports and resort airports, check-in desks usually close 45 minutes before departure, so make sure to check in at least an hour before you’re due to fly.