Royal Mail operates one of the oldest postal companies or systems in the world. It has been providing the postal mail services since 1516 when it was established officially under the reign of James 1. Initially, the company was to deliver letters successfully and timely between London and Edinburgh so that the monarchy would have control over England and Scotland.
Today, the company provides the mail delivery services 6 days in a week. The company delivers letters, parcels and consignments to more than 29 million addresses in the United Kingdom. In the beginning, the receiver was responsible for meeting the cost of mailing the letter instead of the sender. This policy ended in 1840 with the introduction of the Penny Black stamp.
Royal Mail Customer Services
The organisation has several products for personal and business customers. For example, the international personal customer can send items overseas. If the international personal customer wants to deliver items anywhere in Western Europe, the organisation would help him do just that within 3 working days. Mails to Eastern Europe take 5 days to arrive at their destinations.
The mail that a customer sends to any other country that is neither in Western Europe nor in Eastern Europe would take up to 7 days to get to the recipient. The services that business customers are able to enjoy the company enable them to send parcels abroad in a quick yet cost-effective manner. Business customers can choose when they want their emails delivered.
Contacting Royal Mail Customer Service
If you want to contact the customer service experts at Royal Mail to file a complaint, make a claim or for general enquiries, the telephone number to call is 03457 740 740. You can also fill the online form and use it to send an email. The online form is available under the Contact Us section, which is located on the official website.
The organisation has a textphone number for customers who struggle with hearing and speech impairments. The textphone number is 03456 000 606. Alternatively, customers should communicate with the organisation through the post. The free post service is available but only when customers send the letters to Royal Mail Customer Services.
Royal Mail Contact Tips
You can only contact the customer service number from Monday to Friday between 8 am and 6 pm. Feel free to make the call to the customer service number on Saturday and Sunday as well but only between 8 am to 1 pm and 9 am to 2 pm respectively. When calling the customer service numbers, be ready to pay the call charges and other fees that the service provider levies.