The government of the United Kingdom has a non-ministerial department known as Her Majesty’s Revenue and Customs or HMRC. The department is in charge of collecting taxes as well as paying different forms of state support to the deserving or eligible individuals and business organizations in the United Kingdom. It also operates as a law enforcement agency.
The government formed this non-ministerial department after merging two other departments on April 18, 2005. The two departments that merged were Her Majesty’s Customs and Excise and Inland Revenue. The revenue department has jurisdiction over the whole of the United Kingdom. The department is responsible for the provision of different types of services in the UK.
HMRC Customer Services
Some of the services that the non-ministerial department provides in the United Kingdom include paying or administering state support to the eligible individuals and businesses as well as regulating the national minimum wage. It also administers and collects all direct taxes. It has charge over contributions made to the National Insurance.
Distributing child benefits and paying tax credits also falls under the ambit of the non-ministerial revenue department. The department is in charge of the administration of all forms of anti-money laundering registrations. It also collects and publishes statistics regarding trade-in-goods in the United Kingdom too. The employed and unemployed benefit from all these services too.
Contacting HMRC Customer Service
The revenue department would find it hard to offer any meaningful service without excellent customer service. This is why the department continues to invest in customer service by employing staff capable of handling any issue that residents of the United Kingdom might have issues regarding taxes and tax credits. Call for help with any issue regarding UK taxes.
If you have changed your names or contact address, do not hesitate to get in touch with customer service and let them know about the situation. The department has never shied off from extending online help as well as support to callers who contact it through 0300 200 3310 (telephone number), 0300 200 3319 (textphone service) and +44 161 931 9070 from abroad.
HMRC Contact Tips
Prior to making a call to HMRC, ensure that your Self Assessment Unique Taxpayer Reference or UTR and the National Insurance numbers are ready. If your inquiries have to do with self-assessment, call the department between 8am-8pm from Monday to Friday and 8am-4pm on Saturday. The telephone lines are off on New Year’s Day, Christmas, Sunday and Boxing Day. Other contact methods can be found on their official website.