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Firstdirect Opening Times


24 hours


24 hours


24 hours

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First Direct is a subsidiary of HSBC Bank plc that began operating in 1989. It provides retail banking services through the Internet and telephone. The company has grown to an extent that it currently boasts of a customer base of 1.25 million. It has a wonderful reputation in the United Kingdom where excellent customer service is concerned.

The retail banker operates two call centers located in Stourton and Hamilton, which is in England and Scotland respectively. The Hamilton call center is the largest of the two. The call center at Stourton, Leeds is responsible for handling risk assessment as well as various processing activities. The Hamilton center shares the same building with HSBC Direct banking.

First Direct Customer Services

First Direct Helpline

Although the bank provides retail banking services online and through the telephone, this does not mean that customers cannot get the quality services that they need. Customers can still get all types of retail banking services including mortgages and loans. Customers can apply for credit cards as well from the banking institution.

Customers are free to make savings through their accounts. Insurance products and services are available to customers who want to buy them through the retail banking institution. Through this bank, customers can make travel as well as foreign payments, thus ensuring safe, peaceful and stress-free trips to their preferred destinations anywhere in the world.

Contacting First Direct Customer Service

Since First Direct provides all retail banking services online and through the telephone, it is easier for customers to get in touch with its representatives at any time of the day or night using phone calls. With this bank, customers never have to worry about whether customer service will respond to their phone calls or not. They’re always on standby to help their customers at any time.

In this regard, customers should get in touch with the company through 03456 002 424, which is for the new customers. New customers can also get in touch with the company via 0800 242 424. The existing customers have a specific number that they should call to speak with a bank representative. The number is 03456 100 100.

First Direct Contact Tips

All the calls that customers make to First Direct are only free for those with inclusive minute packages. Customers with minutes of use can also make the calls without paying anything. A customer who does not have such packages to use should be ready to pay for calling the 03456 numbers using the same rates that apply to calls placed to the 01 and 02 numbers.

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