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Welcome to, direct call conection service. is not associated in any way with any company listed on this website. Calls cost 7p per minute from a BT landline other networks may vary (Calls from mobiles will cost more). Bill payers must be 18 years and over and have the bill payers permission before making the call. Please read and agree to these terms before using our service.

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Nationwide Opening Times


24 hours


24 hours


24 hours

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Nationwide is a mutual financial institution that operates in the United Kingdom. Not only that, but it is also the world’s largest building society. It has assets that are worth more than £193 billion. This is remarkable considering that the entire building society sector in the United Kingdom has assets worth around £325 billion.

The financial institution is a member of the Co-operatives UK, Council of Mortgage Lenders and Building Societies Association. The organization exists solely out of mergers made with several other institutions including Portman Building Society and Anglia Building Society to name but a few. In the UK, it is the second largest provider of household mortgages and savings.

Nationwide Customer Services

Nationwide Helpline

The organization has been a pioneer in the financial services in the United Kingdom. For example, it was the first financial institution in the United Kingdom to launch Internet retail banking services, which it did in 1997. In 2012, the organization launched the mobile banking services together with the FlexDirect current accounts.

The products and services that the bank provides include current accounts and ISAs. Other products include mortgages and all types of loans. Customers can apply for personal loans that last between 1-5 years with interest rates that are as low as 3.6 percent. However, customers who need loans that last longer than 5 years can apply for these as well from the bank.

Contacting Nationwide Customer Service

If you want to contact customer service regarding Internet banking, do not forget to call Nationwide on 0800 30 20 11. If you have questions on mobile banking, the customer service number to call is 0345 266 08 94. For customers with hearing and speech impairments, the textphone service is available through 0800 37 80 01.

For all general inquiries, contact the customer service through 0800 30 20 11 and select the appropriate option. For example, option 1 is for lost and stolen cards. Option 2 is for a credit card, Internet banking, and current account queries. Option 3 is for inquiries on existing savings. Option 4 is for queries on existing mortgages and option 5 for existing insurance inquiries.

Nationwide Contact Tips

Before placing a call to the institution, it is important to have all the Nationwide information ready. With the right information, your call will go through faster and you stand to receive quick and accurate assistance. The information that you should have ready is debit or credit card plus mortgage account number and customer number. Do not forget the 6-digit pass number. If this method doesn’t work for you, you could always check out for more contact methods available from their website.


Nationwide – FAQ ( Frequently Ask Questions)


What is your ‘soft quote’ option?

Our Soft quote allows you to find out what rate we’d offer you, if we were to accept you. We’ll also tell you how much the loan will cost you, and what your monthly repayments will be. Getting a soft quote leaves a mark on your credit file that only you and Nationwide can see. You can do as many of these quotes as you like.

How much will I pay?

The rate that you will pay is based on how much you want to borrow and your individual circumstances. Main current account customers pay at least 1% APR lower than other customers on the same loan. You can view our representative rates for all of our loan tiers for both main current account customers and all other customers on our personal loans rates and details page.

How can I view or change my overdraft?

To view or change your overdraft:

–          Select ‘View accounts’

–          Select your account from the list

–          Select ‘Overdraft options’ from the menu on the left side of the page

–          Follow the on screen instructions to change your limit.

How do I pay a bill / transfer money?

A quick transfer is an immediate transfer and can be made between your own Nationwide accounts (excluding credit card, mortgage, or passbook accounts).

–          Select ‘move money’

–          Find ‘quick transfer’

–          Select the accounts you wish to transfer to and from

–          Add the amount to transfer

–          Select Go

The available balance is updated on both accounts immediately after the transfer has taken place. If you have a Direct Debit, regular bill payment (standing order) or cheque payment due to come out of your account, you need cleared funds in your account before close of business on the working day before the payment is due.

What happens to payments that people send to my old account?

All incoming and outgoing payments will be automatically redirected to your new account. Each time a payment is redirected, an automatic message is sent back to the originator advising them of your new account details so they can update their records. Some organizations may contact you directly to confirm your details have changed. If you do not want your new details to be given to someone who sends a one-off payment, contacts your new bank.

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