Hermes refers to a French manufacturer that began operating in 1837 when Thierry Hermes founded it. The French manufacturer specializes in lifestyle accessories and leather. It also specializes in luxury goods as well as perfumery and the ready to wear fashion items. The company has become one of the major players in the accessories and apparels industries.
Although it is a French company, the manufacturer operates all over the world. The main offices are in Paris. High fashion clothing, as well as the manufacture and retail of accessories, represent some of the fortes of the company. Today, the company is an employer of more than 10,000 workers not only in Paris but also offices in other locations around the world.
Hermes Customer Services
The company operates several product divisions that encompass perfume, women’s fashion, men’s wear, neckties, scarves, leather, tableware, decorative arts and enamel. The other product divisions that the company operates include gloves, footwear, jewelry, watches and office stationary. The company and Tuareg tribesmen are partners in silver jewelry.
Other wares category leads in terms of sales followed by leather goods. Clothes and scarves also make up the list of the products that bring in more revenue to the company. The organization has total control over the manufacturer as well as the design of the vast inventory that it owns. The company does not license any product.
Contacting Hermes Customer Service
The customer service team at the organization is responsible for handling all complaints regarding any of its products and services. Customers who make their complaints known can expect swift as well as the detailed response from the company. You can send the complaint via email to [email protected].
Customers can also get in touch with customer service through web chats. The web chats take place right on the official company website. To enjoy the web chat, customers have to sign in via myHermes, which involves creating an account and entering the login details. On the other hand, the company does not receive or respond to orders made through telephone calls.
Hermes Contact Tips
The email and web chat services are available to all customers who wish to express their dissatisfaction with any of Hermes’ products and services. However, customers can only benefit from these services by contacting advisors, who are often available between 8am-8pm and 8am-6pm from Monday to Friday and over the weekends respectively.
Get in touch with the company through the myHermes account or service and the team advisors will handle all the questions you have.