First Direct has made great strides in the banking industry despite specialising in providing the banking services through the Internet. Thus far, the bank has posted profits in each of the years that it has operated in the banking industry in the United Kingdom. The bank serves more than 1.28 million customers. All the customers have current accounts with the bank.
The bank has employed more than 2,800 workers at the two branches that it operates in Leeds and Hamilton. The bank has retained more than 80 percent of the roughly 36,000 customers who signed with it when it first began operating more than 25 years ago. In fact, around 60 percent of all the customers have been with the bank for more than 10 years.
First Direct Services
The bank was the first banking organisation in the United Kingdom responsible for introducing the transactional banking app. The bank has been successful at encouraging more than 85 percent of its customers to embrace and use online banking services. The bank was the first banking institution to introduce a Twitter account when it did so in 2009.
The bank operates round the clock. Therefore, customers are able to use any of the bank’s products and services late at night or right in the middle of the day without much difficulty. The bank is popular with customers for providing some of the lowest interest rates on loans. The interests on current accounts and savings are among some of the best in the United Kingdom.
Contacting Firstdirect Customer Service
Customer service at First Direct is available on phone. The service is also available via email and on social media platforms, such as Twitter. If you are on Twitter, get in touch with the bank through @firstdirecthelp. On the other hand, if you opt to get in touch with the bank through emails, then send the complaints or feedback to [email protected].
All existing customers can get in touch with the bank by calling 03456 100 100. Callers who are not yet customers at the bank can get in touch with telephone numbers such as 03456 002 424 and 0800 242 424. If you have a specific enquiry to make regarding existing or new mortgages, the telephone numbers to call are 03456 100 236 and 03456 100 103 respectively.
First Direct Contact Tips
The bank no longer operates the telephone numbers that begin with the 08456 codes. All calls should be through numbers that begin with 03456 unless you are calling from abroad. If you wish to call from abroad, ensure that the number is +44 113 2345678. The good news is that customer service operates 24/7.