Thames Water Customer Service

About Thames Water

This is a private utility service providing company for water supply and waste water treatment. In fact, it is the largest company in the respective industry which provides more than two and a half gigs litres of drinking water on daily basis. The community of the customers of this company counts to more than ten million which make up for more than twenty-seven percent of the population of UK. This company is also responsible for infrastructure projects like;
a) The Thames Water Ring Main around London
b) Europe’s largest wastewater treatment works
c) The UK’s first large-scale desalination plant
The company is regulated under the Water Industry Act 1991. It is owned by Kemble Water Holdings Ltd.

Thames Water Customer Service

Those customers and users who wish to get in touch with the Thames Water Customer Service can make use of the multiple options cited below;
1. These individuals can make use of the online tools like “Ask a question” provided on the website
2. They can generate results to the topics relevant to their concerns by making use of the instant search box
3. They can get in touch with the respective department through the number 0800 980 8800. The operating hours for this line are 8 am to 8 pm Monday through Friday, 8 am to 6 pm Saturday
4. Those who are calling from overseas can use the number +44 1793 366 011
5. For the water supply and wastewater customer services, the number is 0800 316 9800
6. For the account and billing enquiries and customer services, the number is 0800 316 6899
7. Those who need assistance can also fill out the online enquiry forms provided at the website
8. Yet others can choose to write at;
Thames Water, PO Box 286, Swindon, SN38 2RA

Thames Water Customer Service tips

Those customers and users who wish to get in touch with the respective customer service department of the company have to keep in mind a few things, which include;
1) The customer service telephone lines are closed on Sundays and bank holidays
2) Though the 0800 numbers are free from UK landlines but may be chargeable from mobiles
3) Rates of the calls vary depending on network and call plan
4) The customer service via telephone for this company also facilitates the deaf or hard of hearing