About HSBC
Globally the HSBC is recognized as the largest banking and financial services organizations catering to the needs of more than sixty million customers, in more than eighty countries of the world. It has presence in;
1. Europe
2. Asia-Pacific
3. The Americas
4. The Middle East
5. Africa
The bank was founded in the year 1865 and has its headquarters located in London.
HSBC Customer Service
The customers of the HSBC Bank can get in touch with the customer service department of the bank through the various ways cited below;
1. They can get instant answer to their queries through the website Virtual Assistant
2. Locate a branch nearby using the search branch option provided online
3. These customers or users can opt to call at numbers;
a) 08457 404404 (+44 1226 261 010) – for personal banking customers
b) 08457 606060 (+44 1226 260 878) – for business banking customers
c) 08456 040626 (+44 1226 261 010) – for now HSBC Bank customers
d) 08457 125563 – for textphone users
e) 0345 587 1244 – for mobile users
Operating hours – 8 am to 8 pm every day; except Christmas Day, Boxing Day and New Year’s Day. Also, the calls of the customers may be monitored or recorded.
4. Sift through the ‘My Messages’ area. This option is applicable to the existing internet banking
5. For non-users of HSBC or online banking, the right link to use would be emailing at customer.care.team@hsbc.com
6. The customers can even write to;
The Manager, Customer Care Team, PO Box 6125, COVENTRY, CV3 9GW
Or for general enquiries at:
HSBC Bank plc, Harry Weston Road, Binley, Coventry, West Midlands, CV3 2SH
HSBC Customer Service tips
The customers of the HSBC Bank will have to keep a few thing in mind when contacting the customer service department, which includes;
1. Get information related to branch opening times and availability on Saturdays
2. Get information related to branch hours as they are subject to public holidays
3. Be articulate about;
a) Correct information about problem incurred
b) Relevant policy numbers and references
c) Preferred contact details and the best time of getting in touch
d) A complaint reference number
5 thoughts on “HSBC Customer Service”
I have been hangin on to phone line on back of debit card for over an hour, absolutely furious, no answer now -10.05 pm discraceful service
Please don’t use this BANK. Too much interest rate and very bad customer service.
HSBC leaves the costumers out by system being down, I’m nearly 10 years with them and with getting worst and worst every day.
Your letter 23.09.16 refers. Your reference 855/02 refers. Your demand for £10.99 is misplaced and mistaken. I over paid the balance after cancelling the service and then you credited me with £10.99 per 19.08.2016.
There is nothing more to be said, so kindly your demands.
Further you refer to the card being cancelled! What are you doing? Please explain in every particular.
Regards. Peter Crofts
I am very disappoint by the services as you closed my account in February 2017, I have the remaining balance in my account still today has not got them back , I have been my local branch did all the necessary passport check etc. got letter sent to me said will be in my account after 1 month still not in my account !