About Customer Service
When it comes to getting in touch with the customer service departments of the companies operating in the UK, it is not a problem anymore due to the comprehensive information website All Service. This website includes a list of the options in which the customer services department of the varying companies active in the different sectors of the UK can be contacted using the communication modes like;
a) Emails
b) Online forms
c) Social marketing websites
d) Postal addresses
e) Telephone
f) Fax
g) Virtual assistants and much more
About EON
This business entity was known as the Powergen a while ago. It is a subsidiary of E.ON which happens to be the largest global investor owned power and gas company. The company has other businesses in the UK as well which include;
a) Gas Storage
b) Climate and Renewables
c) New Build and Technology
d) Energy Trading
Its businesses in the UK comprise of;
a) Central functions including Corporate Affairs & Finance under the banner UK Centre
b) Business Services (an internal service provider)
c) Energy Solutions (a merger of the former Retail and Energy Services businesses)
EON customer Service
Those customers and users who wish to get in touch with the EON customer Service department can make use of the following options;
1. In case of a gas leak or to report a gas explosion/fire, the immediate contact number is 0800 111 999
2. In order to get in touch with the department using the social marketing website the links are;
a) Twitter@EONhelp
b) Facebook
3. To post queries or complaints the address is;
E.ON PO BOX 7750NottinghamNG1 6WR
4. To get in touch via online form the link is “eonenergy.com/for-your-home/contact-us”
5. The contact number for the use of the business customers is 0333 202 4687. The operational hours for this line are from 8am-6pm Monday to Friday
6. Those customers and users who have questions that need to be answered right away a virtual assistance tool is uploaded on the website that can be accessed through the link “eon-help.creativevirtual.com/eon/bot.htm?uid=1416900308529&isJSEnabled=1&businessArea=Root.Res”
EON customer Service tips
Those customers and users who wish to get in touch with the EON customer Service department have to keep in mind;
a) Calls placed to the company are not free and information about the rates can be obtained through the service provider that one is using
b) These calls placed might be recorded for security purposes
c) When notifying about a problem it is important to be precise and clear
