Virgin Media TV Customer Service

About VIRGIN MEDIA TV

VIRGIN MEDIA TV is the effort of the group towards offering collective digital solutions for their community of consumers. It offers attractive packages throughout the UK and competes with BT and BSkyB for television customers. It also launched Tivo service allowing the users a recording space for their favourite shows. The company secures its top position through constant technological innovation and is the pioneer in offering HD TV and 3D On Demand to millions throughout the United Kingdom.

VIRGIN MEDIA TV Customer Service

The customers and users of this company can reach out to the customer service department in the following ways;
1. Through the online tool of “Online Help and Support” provided on the website which includes;
a) Articles
b) Videos
c) Troubleshooting guides
2. Through the online tool of “Help and Support Forum”
3. The disabled can select either;
a) Video Relay Service – allowing them to use sign language using webcam
b) Text relay Service
4. The users can reach out through the social marketing links cited below;
a) YouTube – youtube.com/user/VirginMediaHelp
b) Twitter – twitter.com/virginmedia
c) Facebook – facebook.com/virginmedia
5. The users can call at 0800 064 3839 from 8:00 AM to midnight every day
6. The Virgin Media phone or mobile users can dial 150
7. Other users can dial 0345 454 1111 from any phone
8. Users or customers can also opt to write at;
Media House Bartley Wood Business Park Hook, HampshireRG27 9UP United Kingdom

VIRGIN MEDIA TV Customer Service tips

1. The users and customers should try to save their time by sifting through the 24×7 support resources including provided on the website which includes;
a) FAQ
b) Video tutorials
c) Troubleshooting tools etc.
2. For a quicker response make sure to add correct information related to account number and personal details
3. For general troubleshooting try out another medium than calling at the centres