About Customer Helpline
There are times when the telephonic numbers through which we are trying to communicate with the customer service departments of the various companies are either too busy or non-functional. In these times we wish to know about other sources and modes through which the concerned department of the company can be contacted. Keeping this in mind the All Services website was designed and comprises of lists of the companies operating in the UK along with their;
a) Email addresses
b) Postal addresses
c) Social media links and much more.
About EDF
This business entity operates in the UK as an integrated company providing;
a) Electricity generation
b) Sale of gas
c) Sale of electricity
It has more than five million customers. It was formed in the year 2002 and is a French owned company formed upon the acquisition and merger involving;
a) SEEBOARD Plc (formerly the South Eastern Electricity Board)
b) London Electricity Plc (formerly the London Electricity Board or LEB)
c) SWEB Energy Plc (formerly the South Western Electricity Board)
d) Two coal-fired power stations
e) Combined cycle gas turbine (CCGT) power station
EDF Customer Services
Those who wish to get in touch with the EDF customer Services department can make use of the following options;
1. To get in touch with the Complaints Resolution Team the telephone number is 0800 051 1643. This line is operational from Monday to Friday 8am-5pm
2. Those customers or information seekers who have the access to the World Wide Web can make the most of it and email their queries or complaints directly to; complaintresolutionmanager@edfenergy.com
3. These individuals can also register their complaints using the link “edfenergy.com/for-home/help-support/contact”
4. To get in touch directly with the Complaints Resolution Manager the postal address is;
EDF Energy, Freepost RRYZ-BGYG-JCXR, 334 Outland Road, Plymouth, PL3 5TU
5. If the queries remain unanswered or the customers remain unsatisfied they can get in touch with the Customer Service Director’s Executive team via;
a) Email – CSDirector@edfenergy.com
b) Post – Customer Service, Freepost RRYZ-BGYG-JCXR, 334 Outland Road, Plymouth, PL3 5TU
c) Telephone – 0800 096 2255. The operating hours for this line are from Mon – Fri 8 am – 6 pm
6. Those customers who are calling from abroad for all enquiries can get in touch with the department using the number +44 113 820 7118. The operating hours for this line are from Mon – Fri 8 am – 6 pm
7. Customer services telephone number for home customers is 0800 056 7777. The operating hours for this line are from Mon – Fri 8am-8pm, Sat 8am-2pm
EDF Customer Services
Those who wish to get in touch with the EDF customer Services department should keep in mind;
a) The calls placed might be recorded for various security and compliance related issues
b) It is important to be informed about the rates charged for these calls placed
