Virgin Media plc is a UK company with several subsidiaries such as Virgin Mobile UK and Virgin Media Ireland. The company provides wide-ranging telecom services such as cable broadband, mobile and digital TV among others. The company has been providing these services and more since it’s creation on March 6, 2006.
The company is a subsidiary of Liberty Global. The broadband services that the company provides have attracted more than 4.2 million subscribers. The fixed line telephone services have attracted more than 4.1 million subscribers. On the other hand, the television and cable services have attracted in excess of 3.79 million and 4.8 million subscribers in the United Kingdom.
Virgin Media Customer Services
Virgin Media is not a household name in the United Kingdom for no reason. It has some of the best products and services in the land. For example, the Big Bundles allows subscribers to enjoy great entertainment at some amazing value prices for the first 12 months. Here, subscribers are free to choose from Big Easy, Big Bang, Big Fun and Big Kahuna depending on their needs.
Under broadband, subscribers are able to enjoy services that start from as low as £5.99 each month for the first 12 months before increasing to £19 per month for 18-month contracts. The TV packages start at £9.99 per month. The broadband and call packages begin at a monthly fee of £5.99. Subscribers can purchase wide-ranging mobile phones from the company as well.
Contacting Virgin Media Customer Service
If you want to contact customer service regarding any issue or complaint with the company, then the telephone number that you must call is 0800 064 3839, especially for questions on broadband services. However, do not hesitate to call the same number for solutions to problems on Big Bundles, broadband, and TV. Call 0800 064 3847 to purchase a mobile phone.
Virgin Media Contact Tips
When dialing any 0800 or 0808 telephone number to speak with a representative of Virgin Media from a mobile phone, you will pay nothing. All telephone calls made to 0500 numbers are also free. On the other hand, be ready to pay up to £2.50 each minute when making calls to numbers that begin with 070 anywhere in the United Kingdom.
Text Relay Service is for customers who struggle with speech and hearing impairments. As for customers who prefer communicating with the company through sign language on webcams, the Video Relay Service will prove highly beneficial. Customers can obtain online help as well as the support they need regarding any service or product that the company has.