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Calls to 0870 numbers “calls cost 10p per minute plus your phone company’s access charge”

Virgin Media Opening Times


8:00AM - 8:00PM


9:00AM - 5:00PM


9:00AM - 5:00PM

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Virgin Media is a company that provides wide-ranging telecom services to customers in the United Kingdom. The services that the company specializes in providing include broadband Internet, television, mobile phone and fixed lines. Since 2013, the company has operated as one of the subsidiaries of Liberty Global. It allows customers to order these services online.

The company took on the Virgin name, which was a change from the earlier one of NTL Telewest, after signing a deal with Sir Richard Branson in November 2006. The merger between Telewest and NTL in March 2006 is what created NTL Telewest. In February 2007, the company rebranded all the consumer services in tune with the change of name it underwent.

Virgin Media Customer Services

Virgin Media Helpline

Earlier when it was new in the telecom industry in the United Kingdom, the company was known for operations that included Virgin Media Television, Sit-up, and UKTV. Today, the company is now renowned for other services and operations in the United Kingdom that include broadband, media businesses, mobile, fixed telephones and Virgin TV.

The broadband services that the company operates have some of the fastest speeds in the United Kingdom today. What this means is that multiple people in the home can be online at the same time doing different things without affecting or interfering with the speeds of the broadband. The broadband service allows users to download, browse and stream live as much as they want.

Contacting Virgin Media Customer Service

If you want to ask the customer service office at the organization questions on account and billing, do not hesitate to dial 150 from a Virgin Media mobile phone or landline. If you have a different landline or mobile phone, do not hesitate to contact the company on 0345 454 1111 to ask questions regarding how to manage the account online.

Feel free to call the company on 150 or 0345 454 1111 as well in case you want to report a lost or stolen phone. If you are considering moving house, let the company know your intentions by dialing 150 and selecting option 5 from the menu. For help when planning to move house, you can also contact the customer service team by dialing 0345 141 0111 from a different phone.

Virgin Media Contact Tips

It is worth noting that when contacting Virgin Media regarding any of it’s products and services from other networks as well as mobile phones, the costs of the calls will vary depending on the service provider. However, when calling from a mobile phone or fixed phone that the company provides, seek to understand the costs as well, although the good news is that they are the same.

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Tell people what you think. Help others by sharing your experience with Virgin Media

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