I phoned up the VAT helpline on Wednesday 20th January 2016 and, fortunately for me, I spoke to a young lady named Nicky (or it could be Nicki). Nicky was the most helpful individual I have ever come across and sorted out a complete mess I had made with my VAT. To cut a long story short I had paid HMRC twice on two separate quarterly returns (i.e. both through debit card and direct debit). In essence I had overpaid just over £7,300. nobody’s fault but my own. Nothing was a problem for Nicky and not only was she dealing with my moronic mistake but also coaxing an ICT luddite through the system. I suffer greatly with my nerves and this was a major worry for me, so the level of support means even more to someone like me. I did get to speak with a manager by the name of Victoria (equally professional and caring) to pass on my sincere thanks. Unfortunately there was not an email that I could write to. As I wish for this service par excellence to be recorded I have used your site accordingly. I hope, somehow, this message gets through. In life I have found we are all very quick to criticise poor service but very rarely take the time to acknowledge outstanding service. Nicky and Victoria and have my eternal thanks. Greg Foley (School Business Strategic Services Ltd)