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Calls to 0870 numbers “calls cost 10p per minute plus your phone company’s access charge”

VAT Opening Times


8:00AM - 6:00PM





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About VAT

VAT refunds are available for those who want to build new homes. You can avail them on building materials and services if you want to build a new home, convert a property into a home or to building a non-profit communal residence. You can also avail VAT if you want to build a property for a charity. The building work and materials must qualify and you need to apply to HM Revenue and Customs within three months of completing the work.
VAT basics include: For new homes must be separate and self-contained, be for you or your family to live or holiday in and they must not be for business purposes. The building being converted need to be a non-residential building. Residential buildings may qualify in case they haven’t been lived in for ten years (at least). It is possible to make a claim for a refund for builders’ work on a conversion of the nonresidential building into a home. For communal and charity buildings, you can get this fund in case the building is for a non-business purpose, charitable, or residential. You can also claim a VAT refund for building materials that are incorporated into the building and which cannot be removed without tools or without causing damage to the building.

VAT Helpline Customer Service

• Telephone: 0300 200 3700
• Textphone: 0300 200 3719
• Other than the UK: +44 2920 501 261
You must have your VAT registration postcode and number. In case you are not VAT registered, you must have your postcode.
It is not possible to pay or agree time for payment on the phone.

VAT Operational timings:

• Monday to Friday – 8 am to 6 pm,
• Most suitable time to call:
• It is best to call between 8 am and 11 am during the weekdays.
• In case you want help with a technical issue or require information about the ‘known facts’ essential to enrol for VAT Online services gets in touch with VAT Online Services Helpdesk.

VAT Post

Using email form will help you receive an answer faster:
• Your message with the help of this form is safe. In case HMRC reply using email the information is not protected. In case HMRC requires to get in touch with you regarding anything private, they will answer through phone or by post.
• To also extensive questions or ones with an attachment by post should be sent to:

HM Revenue and Customs – VAT Written Enquiries Team

Alexander House 21 Victoria Avenue Southend-On-Sea SS99 1BD United Kingdom

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  1. gf

    Dear HMRC VAT Support Service.

    I phoned up the VAT helpline on Wednesday 20th January 2016 and, fortunately for me, I spoke to a young lady named Nicky (or it could be Nicki). Nicky was the most helpful individual I have ever come across and sorted out a complete mess I had made with my VAT. To cut a long story short I had paid HMRC twice on two separate quarterly returns (i.e. both through debit card and direct debit). In essence I had overpaid just over £7,300. nobody’s fault but my own. Nothing was a problem for Nicky and not only was she dealing with my moronic mistake but also coaxing an ICT luddite through the system. I suffer greatly with my nerves and this was a major worry for me, so the level of support means even more to someone like me. I did get to speak with a manager by the name of Victoria (equally professional and caring) to pass on my sincere thanks. Unfortunately there was not an email that I could write to. As I wish for this service par excellence to be recorded I have used your site accordingly. I hope, somehow, this message gets through. In life I have found we are all very quick to criticise poor service but very rarely take the time to acknowledge outstanding service. Nicky and Victoria and have my eternal thanks. Greg Foley (School Business Strategic Services Ltd)

  2. Lopa jaan

    Very friendly customer service. I like their service very much.

  3. Virtual Private Server

    If you are an intermediary, then the place of supply of your services depends on whether your customer is in business.

  4. Virtual Private Server

    If, for example, your company has its head office in the UK, but has a French subsidiary that supplies services to local businesses, then the French company belongs in France for VAT purposes. In some cases, the place of supply is determined by what service is supplied, rather than where the supplier or the customer belongs.

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