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Santander Opening Times


8:00AM - 9:00PM


8:00AM - 4:00PM



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Santander Travel Insurance is a product that the bank created for its customers. The eligibility criterion is being an account holder at Santander Bank. Although the bank offers this type of insurance, ACE European Group Limited underwrites, administers and arranges the actual policy. The underwriters are not a subsidiary of the Santander Bank in the United Kingdom.

The main objective of the insurance is to provide users with the ability to not only relax, but also enjoy the vacation. Moreover, the bank allows customers the freedom to choose their preferred and most suitable insurance policy. The bank has not placed an age limit on any of its travel insurance policies. The insurance gives customers the peace of mind they need while traveling.

Santander Travel Insurance Customer Services

Santander Travel Insurance

Through Santander Travel Insurance, you can now take policies that include single trips or multi-trips. The policies cover your trips annually. The insurance policies cover European and worldwide destinations that you wish to travel to with the only exception being Cuba. The policy covers the family or couple. You can also take the policy as an individual.

The family policy ensures that children travel free, thus saving you money. Moreover, Santander allows you to name up to seven children who are under the age of 18 years. You can name up to seven children who are under the age of 23 years but only if they are full-time students. The travel insurance package covers the child or grandchild of a policyholder.

Contacting Customer Service

Santander Travel has a direct customer service number that you can call when caught up in an emergency while abroad. The number is +44 (0) 20 7173 7177. However, upon calling the customer service number, expect it to take you to ACE Assistance. The main customer service number for this product is, however, 0800 519 9921.

If you are outside the United Kingdom and wish to speak directly with the Travel Insurance office at Santander, the customer service number to call would be +44 (0) 1293 726 228. You can also send an email to [email protected] with a clear breakdown of the kind of assistance that you need while travelling to different destinations around the world.

Santander Travel Contact Tips

The customer service number operates from Monday to Friday between 9 am and 5 pm. When calling this number, do not forget to include details of your current location. More importantly, you should have your Customer ID details near since the customer service advisor will require them to provide your authenticity.

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