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RBS Travel Insurance Opening Times


24 hours


24 hours


24 hours

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RBS Travel Insurance is an additional feature that the Royal Bank of Scotland offers on some of its products or packages. The bank does not require you to register to qualify for the travel insurance. By virtue of being an account holder, you automatically qualify for the travel insurance, which covers you during all your travels within and outside the United Kingdom.

The bank has gone a step further by opening the eligibility to customers who are 70 years old and above but diagnosed with pre-existing medical conditions. The bank requires such customers to pay an additional premium. Alternatively, customers who do not wish to pay an additional premium do not enjoy the cover during their travels.

RBS Travel Insurance Services

RBS Travel Insurance

The company is for customers with specific accounts at Royal Bank of Scotland. First, the customers should be Select Silver / Reward Silver account holders. Secondly, Select Platinum or Reward Platinum account holders qualify for the cover. Third, Black or Reward Black account holders are eligible for the insurance cover during their travels around the world.

The Travel Insurance also covers the account holder’s dependent children. For the children to qualify, they must be below the age of 18 years. Your child qualifies if he is a full-time student but under the age of 23 years. Your child qualifies if he lives in your home and has not moved out yet. Your child qualifies if he is neither married nor in a civil partnership.

Contacting RBS Travel Customer Service

Customer service office is available to handle any issue, complaint or misunderstanding that you might have with RBS Travel Insurance. The bank has created different customer service numbers to help specific account holders. For example, Select Silver or Reward Silver account holders can contact customer service department by calling 0345 607 5154 from their phones.

For Select Platinum or Reward Platinum account holders, the customer service number to call and inquire about travel insurance is 0345 609 0456. On the other hand, Black or Reward Black account holders can communicate with the customer service office by calling 0345 266 8801. The minicom service is available on 0370 600 0856 for customers with hearing/speech problems.

RBS Travel Insurance Contact Tips

The customer service numbers to call for assistance regarding their operate from 8 am to 8 pm between Mondays to Friday, 9am-6pm on Saturday and 10am-5pm on Sunday. During the bank holidays, the lines operate between 10 am and 6 pm. The lines remain closed on Christmas Day. The international lines operate 24 hours a day, 7 days a week, 365 days a year.


  1. Lynn Hoey

    Does platinum account travel insurance cover for a 2week cruise in the Mediterranean?

  2. Maria rowntree mark rowntree

    My husband has the rbs platinum does he have to be with me travelling for the cover to extend to me his wife. I am having a three day holiday abroad and getting will not be with me?

    Many thanks

  3. Dr.T.Ganapathy

    Laura at RBS TRAVEL INSURANCE was kind enough to arrange for our 50 day travel insurance to INDIA. We are both over the age of 80 with Medical Conditions. It was an Annual Multi trip policy and I highly appreciate her for all the help she rendered. She was kind and understanding.I have been a loyal customer of RBS for over 40 years and would continue to do so.

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