RBS Phone Insurance is one of the products that Royal Bank of Scotland provides to customers in the United Kingdom. Phones have a knack for getting lost or stolen all the time, especially when you least expect. Instead of wallowing in self-pity or struggling with frustrations and panic, the best option would be to take up the phone insurance cover with RBS.
The bank, which is also the insurer in this case, has created an avenue through which customers can report lost or stolen phones quickly. After reporting, you only have to wait a bit for a replacement phone. The bank requires customers to report their stolen or lost phones within 60 days of the theft, misplacement or malfunctioning happening.
RBS Phone Insurance Services
The RBS Phone Insurance policy targets specific types of phones. For example, for your phone to be eligible, it must be capable of making and receiving calls immediately upon connection with a mobile network. The screen size of the phone must not be more than 7 inches when measured diagonally. The phone must be a handheld gadget and not qualify as a satellite phone.
Most importantly, you must be an account holder with RBS. The accounts that would qualify you for the phone insurance cover include Select Silver / Reward Silver, Black / Reward Black Account and Select Platinum / Reward Platinum. Select Silver and Select Platinum cover the phone of the account holder. Black covers the phone that is in your hands or with a family.
Contacting RBS Phone Insurance Customer Service
If you own a Select Silver or Reward Silver account, you should contact customer service office by phone to learn more about the RBS Phone Insurance. Customer service is also available to customers with Select Platinum or Reward Platinum account holders. Similarly, the bank has created a different customer service number for Black or Reward Platinum account holders.
To ask the customer service questions regarding your eligibility as a Select Silver or Reward Silver account holder, call the office on 0345 607 5154. The customer service number that Select Platinum or Reward Platinum account holders should call is 0345 609 0456. However, you should call 0345 266 8801 for assistance if you are a Black or Reward Black account holder.
RBS Phone Insurance Contact Tips
The customer service numbers for RBS Phone Insurance remain open between 8am-8pm from Monday to Friday, 9am-6pm on Saturdays and 10am-5pm on Sundays. During the bank holidays, you should call customer service office between 10am-6pm when it is open. The lines do not operate on Christmas Day.