Parcelforce is one of the leading brands in the United Kingdom where the delivery services are concerned. Initially, the organization was known as Royal Mail Parcels before rebranding to what it is today in 1990. After the rebranding, the company made massive investments in infrastructure as well as IT through online tracking and creating sorting hubs.
In the last ten years, the organization has diversified to express parcels. In the last 2 years, the organization has enhanced its network further by creating 12 new as well as improved depots in the United Kingdom. The leading brand has also built a new processing center that is located in the North West.
Parcelforce Customer Services
The organization delivers packages locally in the United Kingdom as well as to different destinations outside the country. The organization delivers packages to any part of the United Kingdom. It also delivers packages to around 99.9 percent of all locations around the world. The company succeeds in these services because of the international partnerships that it has formed.
The company ensures that customers receive their packages on the right addresses that they gave. On the other hand, where the customers or recipients are unable to be at home at the time of delivery, the organization delivers the packages to more than 11,000 Post Office branches located locally all over the United Kingdom.
Contacting Parcelforce Customer Service
The online form on the official website of Parcelforce is for customers who desire to give the organization some feedback or make inquiries. Customers need to fill the form with the appropriate details before submitting it. Telephone calls are also effective at attracting the attention of customer service representatives to the complaints that you have.
The customer service team is available on 0344 800 4466 when calling from any location in the United Kingdom. All Welsh speaking customers can get in touch with the organization by dialing 0344 800 5550. Customers who are in the United Kingdom but struggle with hearing and speech impairments can obtain assistance by using the textphone service on 08000 855 854.
Parcelforce Contact Tips
The calls that you make to the 0344 numbers attract charges at local rates. The advisors in charge of customer service are in office between 8 am and 7 pm from Monday to Friday. On Saturday, you will find the advisors by calling the organization between 8.30am and 5 pm. The advisors are in office between 9 am and 5 pm on Sunday but are not in during bank and public holidays in the UK.