Comments on: O2 Customer Service

By: K.Millar

K.Millar — Mon, 28 Aug 2017 13:52:36 +0000

I am trying to get an e-mail address for customer “services” so I can send a complaint in writing but can’t find one. Fed up with unanswered letters. Since I can’t get a response from O2 I will cancel my phone, my wife is going to cancel hers, I am persuading my son, daughter and parents to cancel theirs and my wife is going to get her parents to cancel theirs. I have two married brothers, one with two sons, and my wife has a brother and sister-in-law, with two sons. If we can persuade them to cancel their contracts and they can persuade their families and friends to do so, I may make a big enough difference to make me feel slightly better.I feel better already and realise that if I can reach my friends, and their friends, on Facebook I may have a chieved something. I despise O2 and their attitude to, and treatment of, their customers, the people they make their profits from.

By: Ray adams

Ray adams — Sat, 13 Aug 2016 07:39:25 +0000

O2 blocked my phone and could not contact my docs. Had to use a strangers phone. This company are a joke. If you want good service dont use o2.they just palm you off with lie after lie. Have taken o2 to ofcom

By: David Beacham

David Beacham — Wed, 27 Jul 2016 11:17:08 +0000

Good morning

Ref 07801950344 Data sim

I’ve had enough of trying to resolve this issue, the final straw was the call centre this morning trying to resolve my issue. I have been through the website (round and round in circles so many times I am dizzy) and cannot see how to cancel my contract. The direct debit has been cancelled and I am giving you notice of my termination. This contract was taken out on 16 July 2016 and is thus within the two week cooling off period so I do not expect to be billed for a further month.

Regards
David Beacham

By: Charlene mcstravick

Charlene mcstravick — Wed, 27 Apr 2016 14:30:37 +0000

Could you tell me is 02 down in my area please can’t contact or no one can contact me many thanks Charlene mcstravick

By: Mark Owen

Mark Owen — Fri, 05 Feb 2016 10:09:10 +0000

Totally utterly rubbish network coverage and customer service.

By: Shabbir

Shabbir — Fri, 05 Feb 2016 10:06:37 +0000

Tried to cancel my contract what a carry on my son eventually did it for me after waiting 40 mins the staff in the shop were very unhelpful going back to tesco.

By: Vladimir

Vladimir — Fri, 05 Feb 2016 10:02:06 +0000

Poor service , worst network in UK, If you don’t want to receive your call and text then join o2