One of the leading energy companies in the United Kingdom is Npower. The company provides gas and electricity to more than 4 million customers in the country. Moreover, it is responsible for the production of around 10 percent of the electricity that is in use in the country today. It serves the needs of both residential and commercial customers in the United Kingdom.
The company is renowned for operating and managing a rich portfolio containing gas, coal and oil power stations. In addition to these, the portfolio that the company manages includes a cogeneration plant. The company is a member of the RWE Group, which is one of the leading companies in Europe responsible for supplying gas and electricity.
Npower Customer Services
The organization supplies gas and electricity around the United Kingdom at discounts. The yearly savings can be between £40 and £50 depending on several factors. In fact, there are times when customers save up to £100 per year on both gas and electricity, but only when they pay for these products by Direct Debit each month.
The organization has launched the home team service, which ensures that customers receive help with boiler care in addition to other services and repairs. The gas and electricity company has a wide variety of tariffs, thus allowing customers to choose what they prefer. An online service called My Npower allows customers to view their bills and set up reminders for meter reading.
Contacting Npower Customer Service
Customers with questions on gas and electricity tariffs should contact Npower on 0800 316 9044 or 0330 100 8634. Through these numbers, customers can inform the company about tariffs that are about to expire. All the other queries that a customer has regarding gas and electricity tariffs should go directly to either 0800 073 3000 or 0330 1000 3000.
Customers with complaints on boilers and heaters from the company should call the customer service office on 0800 197 5442 or 0330 100 7516 from landlines and mobile phones respectively. Minicom or textphone service is available for customers who are unable to speak or hear properly. The textphone service is available on 0800 413 016.
Npower Contact Tips
Calls to the 0800 numbers are free whether you are calling from landlines or mobile phones from any part of the United Kingdom. However, expect to pay the same rate when calling the 0330 numbers as you would for calls to numbers that begin with 01 or 02 from landlines or mobile phones. Always check with the service provider before proceeding with the calls to Npower, this because the call attracts different rates.
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