NPower refers to the trading name of RWE Npower plc, which is a company in the United Kingdom that is responsible for generating electricity. The company supplies gas and electricity not only to homes but also to businesses in the United Kingdom. The company began operating in 2000 as Innogy plc before rebranding to RWE Npower in 2002.
The company meets the needs of homes and businesses in the UK where gas, as well as electrical energy, is concerned. It is one of the main integrated energy companies in the United Kingdom. It also operates several gases, oil-powered and coal power stations in the country. It runs a portfolio that includes a cogeneration plant.
NPower Customer Services
The company provides customers with the opportunity to choose from different tariffs that include the short fix, medium fix and variable or fixed energy online January 2017, price fixes March 2017, price fixes February 2018 and Standard Variable. Under all the tariffs, customers are able to manage their accounts online. Each tariff has unique features and attractions.
On behalf of customers who need such services, the company sends its technicians to replace damaged or energy-wasting boilers and heating systems. Customers can request for repair services for their damaged or malfunctioning boilers. Similarly, the energy company provides customers with tips for surviving the cold winter months.
Contacting NPower Customer Service
Feel free to get in touch with customer service at Npower and make your complaint known. You can do this by telephone calls. All that you have to do is call 0800 073 3000 or 0330 100 3000 from a landline and mobile phone respectively in the United Kingdom. The two numbers are for customers who want to raise complaints on gas and electricity.
Customers who want to inform the company about complaints that they have with boilers and heating systems should get in touch through 0800 197 5442 and 0330 100 7516 from a landline and mobile phone respectively from any part of the United Kingdom. Customers who struggle with speech and hearing impairments should get in touch with the company via minicom.
NPower Contact Tips
When calling a customer service representative at NPower, be ready with your account number. This way, you will receive faster access to the person with whom you wish to speak or file a complaint. The lines operate from Monday to Sunday. The only issue you need to address is the exact opening times. Send text messages regarding energy-related emergencies. For more ways to contact Npower, check on their official website.