MetroPCS provides prepaid wireless services to customers in the United States. The company has been doing this since 1994 when Malcolm Lorang and Roger Linquist founded it. It has gone through plenty of transformation since then to emerge a strong player in the telecommunications industry. Metro operates from the headquarters located in Richardson, Texas.
Prior to the rebranding that the company went through, some of the predecessors that came before it include MetroPCS Communications Inc and General Wireless Inc. The company serves the needs of customers mostly in the US. It is now a subsidiary of T-Mobile US Inc. The current brand arose following the merger between MetroPCS Communications and T-Mobile US.
Metro PCS Customer Services
The brand provides nationwide coverage of 4G LTE network. Other products and services that have made it a household name in the US include the no annual contract and Canada Unlimited among others. Some of the products that customers can buy from the brand include different types of phones as well as accessories and amazing deals.
Customers never have to worry about paying taxes as well as regulatory fees for the various phone plans that the brand offers separately. This is because the taxes and regulatory fees are included in the pricing for all the phone plans. The company now has new features that enable customers to enjoy extended data and these include mobile hotspot among others.
Contacting Metro PCS Customer Service
Customer service is accessible via email, phone and through a visit to any of the local stores. For customers with a MetroPCS phone or line, the number that to dial is 611. On the other hand, to speak to the Customer Care Officer, you simply need to dial 888-8metro8 or 888-863-8768. To speak with telesales, the number that you should call is 877-603-3032.
The good news is that in case the telephone numbers fail to go through, you can still get in touch with the company through social media platforms such as YouTube, Facebook and Twitter. The official website also has two important sections – Contact Us and Frequently Asked Questions – that contain all the answers to the many problems you have, thus worth a visit.
Metro PCS Contact Tips
It is important to have the account number ready before placing any call to MetroPCS regarding any issue. The service account number is crucial since one of the company representatives will ask for it to confirm whether you are truly a customer or not. Feel free to contact the company via phone for assistance with online payments or any other pressing issue.