Comments on: HERMES Customer Service

By: Dr Urry

Dr Urry — Sat, 19 May 2018 06:38:28 +0000

In conflict with Hermes now because of two failed attempts to deliver my parcel – I waited at home for 4 hours on the first day then they gave up after an hour an a half, but did not notify me they had returned to base. Day two I could not stay in and left a note to ask them to leave it with a neighbour, but they didn’t. They left a note saying “which neighbour”? ANY NEIGHBOUR THAT IS IN!!!! This company is just laughing at the customers.

By: michael kavanagh

michael kavanagh — Tue, 10 Apr 2018 10:40:28 +0000

sent parcel to customer, parcel collected and scanned into local depot , scanned out of depot to head to hub, guess what they cannot trace it , so it is in my opinion stolen, talk to a load of telephone people who can only read from a pre prepared script , as anything else is confusing and taxing on their brain, will not pay out as they say parcel is lost, how can it be lost when they scanned it in and out ???
avoid housing this hopeless company

By: Sharon Owen

Sharon Owen — Thu, 11 May 2017 14:59:02 +0000

Sickened by this cowboy outfit! Cannot contact them! Paper left through door informing me parcel left on step. No parcel surprise!!! Piss takers! !!

By: Akasha Raven

Akasha Raven — Tue, 02 May 2017 16:15:30 +0000

I have been waiting in ALL DAY for an urgent next day delivery, and trying to get through to Hermes via phone and Chat for such a long time that I finally gave up. I have instead left a scathing review on your Facebook page, to add to all your other bad reviews. Every experience I have had with your company has been dreadful, and it’s about time you got your act together. Here’s a copy of the review . . . “Utterly useless!!! Worst courier service (if you can describe it as such) on the planet. Waited in all day for Amazon Prime delivery. No human being on phone lines and referred back to website or retailer. Waiting time on Live Chat constantly rising. I wish Amazon (and everyone else) would stop using this bunch of bloody jokers. To cap it all, I now find that I cannot post a review without adding a star rating . . . try MINUS FIVE!”

By: Jules

Jules — Wed, 26 Apr 2017 15:40:35 +0000

My wife’s parcel came today (an expensive dress) we found it dumped on the ground wet through obviously the dress is now ruined and she’s very upset my shed was open so he could have popped in there or gave it my neighbor who was home at the time he came we tried every contact number on the web for Hermes and got cut off or the number no longer exsits no contact number for the delivery driver was left either. My advice is DO NOT use this company if you value your customers or the reputation of your company they do not care.
#totallydisgusted

By: Kerry

Kerry — Thu, 13 Apr 2017 09:22:31 +0000

Disgusted at this service… sat at home waiting for my parcel and I receive an update email telling me that a note has been put through my door… no parcel, no note!!!! NO TELEPHONE NUMBER TO CALL!!!!!

By: Mr Paul

Mr Paul — Wed, 22 Mar 2017 11:19:54 +0000

I THINK THEY SHOULD BE TAKEN TO COURT ANYONE UP FOR TAKING LEGAL ACTION AGAINSTBTHIS DISTUSTING COMPANY

By: Mr Paul

Mr Paul — Wed, 22 Mar 2017 11:17:00 +0000

They gave me parcel number of 15 digits god knows what other number is HELP!

By: Mrs K Renforth

Mrs K Renforth — Fri, 17 Feb 2017 17:54:53 +0000

DO NOT use this company they NEVER ask for a signature . They left a Sorry I missed you I text him to ask when he would be back on the day I rang him on his mobile and he then tells me it was the wrong address.

1. It was two (2) doors away – why didn’t he leave another message to let me know.
2. I called him on his mobile which went to voice mail the call cost me £3.30 he didn’t return my call.
3. I texted him again and that is when he told me it was the wrong address.
4. I said I wanted the £3.30 reimbursed as I am a pensioner and cannot afford to give money away for nothing. He is a bad as the Hermes company.
I don’t know why large companies used this useless Hermes. They don’t seem to care.
I can’t get through to Hermes by using any contact So doesn’t this tell you they have something to hide?

I suggest when ordering ask who is delivering your package IF they say Hermes then tell them you don’t want it. The large companies just might get the message.

By: Adam Wilson

Adam Wilson — Fri, 13 Jan 2017 18:09:29 +0000

Number doesn’t work, had my parcel at depo for 4 days now, takes the piss. Horrible service and impossible to contact

By: Pamela Jeen

Pamela Jeen — Wed, 11 Jan 2017 14:46:49 +0000

I have had endless trouble with this company since before Christmas DO NOT USE THEM. I was told I had put the incorrect address on my parcel – 12 other delivery companies found the address first time with no trouble. I have offered them solutions via the French company I used, the delivery person clearly has tried once and does not want to try again. I have emailed their UK address as offered on their email saying they could not deliver six times not one answer. I have left messages on the mobile I was given to contact ref non delivery not one call back. Their live chat are completely useless have never been able to offer any help – not even the opening hours of the depots. Really dreadful service I shall certainly let as many people know as possible. Should expect no less from a company that changed their name from Parcelnet they were hopeless too.

By: Miranda C Cousins

Miranda C Cousins — Wed, 04 Jan 2017 19:47:31 +0000

Still waiting no reply contact don’t work wat da hell