Groupon has been in operation since November 2008 when it was launched. In only 3 years after launching, the company boasted of a customer base of more than 83.1 million subscribers who were from 43 countries around the world. The company operates from the head offices, which are located in Chicago.
The popularity of the company around the world stems from the discounts that it provides to customers. The discounts are on goods and services as well as travel and meals from different businesses. With each sale, the organization is entitled to a commission of between 30% and 50% from various merchants who provide the aforementioned services.
Groupon Customer Services
To many people, the company provides a site for group buying where they can find daily deals at great discounts. For example, a subscriber can come across an amazing deal where he only pays $25 for massage services that normally cost $100. The company has specialized in transforming online shopping to customers globally.
The company offers remarkable services for businesses that are interested in making the most out of their marketing plans. The discounts that customers receive from the company can range between 50 percent and 90 percent off the retail price. It is worth noting that such discounts are only valid within 24 hours and only after a specific number of customers purchase the product.
Contacting Groupon Customer Service
It is possible to reach Groupon through phone and email. You may also get in touch with the company through the online support form, which is available on the official website under the Contact Us section. Alternatively, the customer service office will receive and respond to any regular mail that you send asking for assistance.
If you prefer contacting the company through email, the address to send the feedback or email to us [email protected]. Thus far, the email remains the fastest way to receive a response from the company. Contacting the customer service by phone will be just as effective in helping you get the much-needed response. On Twitter, you can contact the company via @Groupon.
Groupon Contact Tips
If you wish to contact Groupon by phone, check the opening times first. For example, you should make the call between 9 am and 5 pm CT from Monday to Friday. It is advisable not to call after 4.15pm CT on any day, not unless you have an urgent issue that needs resolving. The company is very prompt in response to emails and you will get a response within 30 minutes of sending or 24 hours maximum.