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Essex and Suffolk Water Opening Times


24 hours


24 hours


24 hours

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Essex and Suffolk Water is a company that provides water and sewerage services to homes and businesses in the region it is named after. It supplies water to around 794,000 properties located in different parts of Essex and Suffolk. The company also provides water and sewerage services to around 1.3 million properties located in the North of the United Kingdom.

The company’s focus is water as well as wastewater management. The company has done well in minimizing waste production. It has worked hard in finding landfill disposal alternatives. The company, which is also known as Northumbrian Water Limited, or NWL, operates mainly in Northeast England and in Southeast England.

Essex and Suffolk Water Services

Essex and Suffolk Water

Supplying water to businesses and residential properties is the main work of Essex and Suffolk Water. Developing innovative solutions regarding wastewater management is the other area where the company has grown into a specialist in around the country. The company has specific products and services for homes, businesses, landlords and developers.

Some of the products that business customers can take advantage of include a platform that enables them to make payments. Business customers can also ask the company for assistance when moving homes. The company guarantees the quality and safety of water that customers receive in their premises or residential properties.

Contacting Essex and Suffolk Water Customer Service

The company has devised several avenues for customers to get in touch with its customer service office. The avenues include telephone calls, emails and social media platforms. The company has an automated service that customers can access by calling 0800 032 3415. The automated service is also available by calling Essex and Suffolk Water customer service through 01502 584 967.

Visit to find more information regarding the address through which to send your letter. Twitter is the official social media account that you should use in expressing your disappointments regarding any product or service that you received from the water and wastewater management company.

Essex and Suffolk Water Contact Tips

The automated service is free whether you call from a landline or a mobile phone in the United Kingdom. Before proceeding with the phone call, you should be ready with your customer reference number, which is a 12-digit number. Check the top of your bill for the customer reference number. Remember that standard call charges apply before proceeding with the calls.

Customer service lines only operate from 8am-6pm between Monday and Friday, as well as 8am to 1pm on Saturday. Therefore, you should call during these official opening times only.

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