British Telecom is a multinational provider of telecom services that it provides from the head offices located in London, United Kingdom. The telecom provider operates in around 170 countries and territories around the world. It is the oldest communications firm in the world with origins that are traceable to the founding of The Electric Telegraph Company in 1846.
A study of the history of this multinational company will often indicate a history of the telecom industry not only in the United Kingdom but also around the world. The telecom giant has come up with specific products and services for customers in the UK as well as the international customers found in the other locations where it has operations.
British Telecom Customer Services
Some of the products and services for which BT is renowned include BT Sport as well as phone, broadband, and television. It is common for customers in the UK and other countries around the world to contact the company asking for information regarding business broadband. The business phone services that the telecom giant provides are popular in the UK and beyond.
All the services that the company provides can be divided into broad categories that include personal, business and large business as well as public sector. Customers get in touch with the telecom service provider regarding the mobile plans as well as phone deals that it sells online as well as at several brick and mortar stores around the UK and other nations in the world.
Contacting British Telecom Customer Service
For all the general inquiries, you should call the company on 020 7356 5000 although this will take you through the switchboard first. If you have a BT landline, do not hesitate to get in touch with the company by dialling 150. If you have a non-BT line or mobile phone, press 0800 800 150 for a chance to find assistance from the customer service, especially for home problems.
For business problems, the company would handle the issue if you call it on 152 or 0800 800 152 from a BT landline and a non-BT landline or mobile phone respectively. Customer service has no trouble responding to the issues that you raise through a letter. Moreover, the company responds to all letters within 10 days of receiving them.
British Telecom Contact Tips
Textphone users have no reason for despairing about getting in touch with British Telecom. This group of users can find much assistance by prefixing the company number that they want to call with 18001. For instance, to call the company regarding general inquiries, the textphone users should dial 18001 020 7356 5000.