Comments on: British Telecom Customer Service

By: Ian read

Ian read — Wed, 30 Mar 2016 21:53:30 +0000

BT Customer Service is an utter joke and is an absolute discrace, See pictures below. I rang for an hour this evening before being answered, I was on the phone with an advisor for 40 minutes before being cut off, I had to call again, waited for over 2 hours before being cut off again.
I feel so angry and frustrated by them.

By: m Alsleben

m Alsleben — Tue, 08 Mar 2016 11:41:03 +0000

Disastrous decision ever to switch to BT. 7 days without broadband and still being fobbed off. It takes an average time of 20-25 minutes for a phone call to be answered to be placed on hold for a further 10 minutes. Terribly shoddy inadequate service for a company of this size. Frankly I’m shocked!

By: Sheikh Farok

Sheikh Farok — Wed, 10 Feb 2016 18:04:34 +0000

My experienced with BT helpline was not good. Their behave was rude later i complained to their customer manager and he apologies to me. That’s why still using their service.

By: George uttar

George uttar — Wed, 10 Feb 2016 18:02:10 +0000

BT service is not perfect for student. Price is a bit high then others. I love their customer service.

By: Masum Baccha

Masum Baccha — Wed, 10 Feb 2016 18:00:44 +0000

Its true that Bt Internet is best. Really they have First class broadband service.

By: Parker S

Parker S — Wed, 10 Feb 2016 17:59:54 +0000

Their customer helpline is not that much friendly. Always helplines are busy.