AOL Broadband provides reliable and affordable broadband services to customers in the United Kingdom. The company is now one of the largest in the telecommunications industry in the UK. Formerly, the company operated as AOL UK before rebranding and taking on a new name in January 2007.
Although the company had around 2 million subscribers at one time, it has seen the numbers reduce, especially since announcing a freeze on new customers. All new customers interested in buying any of the company’s products and services now have to do it through Talk Talk. The company is one of the oldest Internet Service Providers in the United Kingdom.
AOL Broadband Services
For many years now, AOL Broadband services have been popular with customers in the United Kingdom. The market in the country is full of cheaper and faster services, but this has not dented AOL’s goal of being one of the leading ISPs in the UK. The standard package for which the company was renowned offered speeds of up to 8Mb.
Customers who wanted to enjoy the incredibly fast speeds of 24Mb had to apply for and buy AOL line rental services. AOL went a step further by providing customers with unlimited downloads regardless of the packages that they were under. The unlimited downloads were a huge improvement from the limited 10GB that customers found a bit restrictive in the past.
AOL Broadband Contact Customer Service
AOL Broadband customer service is available to any customer who is unhappy with the quality of products and services received from the company. If you are unhappy, let the customer service agent know by calling 0808 234 9279, which is a freephone service. By calling the number, you receive real-time answers and assistance to your problems from a customer care representative.
If you prefer sending emails, go to https://help.aol.co.uk/email-support/ for a chance to fill and submit the online form. You can also obtain assistance from the customer service team through social media platforms such as Facebook and Twitter. Alternatively, consider sending a letter by regular mail to let the company know your displeasure with any of its products and services.
AOL Broadband Contact Tips
Before calling any of the AOL Broadband Contact numbers of customer service team at AOL Broadband, check the opening times. For example, it would be a mistake to call the customer service before 8 am or past midnight any day of the week. This is because the customer service team only receives and responds to calls made between 8 am and midnight every day.