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AMEX Opening Times

Monday-Friday

7 am and 9 pm

Saturday

8 am to 7 pm

Sunday

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Amex is American Express. It is a multinational corporation operating in the United States and providing financial services. The corporation’s head offices are located at Three World Financial Center in Manhattan, New York. The company has been in operation since it’s founding in 1850. It provides the banking and financial services around the world.

The organization is ranked 90th in Fortune 500. It boasts of assets worth more than $159 billion. Currently, the organization has more than 112.2 million cards in use globally. With a net income of more than $5.89 billion and annual revenue that is worth in excess of $34.3 billion, it is no wonder the organization is a major player in providing payment and financial services globally.

Amex Customer Services

Amex Helpline

Some of the products and services that have brought increased popularity to the organization include credit cards and corporate cards. Prepaid cards have also emerged popular tools with users around the world. The small business credit cards are equally crucial and popular for many reasons including the welcome offers that rewards new users with 25,000 Bonus Startpoints.

The corporation allows customers to open high-yielding savings accounts. With the savings accounts, customers do not have to worry about minimums and monthly fees. Moreover, with the savings accounts, customers are guaranteed easy links with their current bank accounts. Customers have 24/7 access to their savings accounts, this is through the various services that they offer.

Contacting Amex Customer Service

If you have a problem with any of your accounts, cards or products and services from American Express, do not hesitate to get in touch with the customer service via telephone calls. The number to dial is 1-800-528-4800. If you struggle with hearing and speech impairments, the TTY number to use is 1-800-522-1897 when in New York or 1-800-221-9950 from other locations.

Amex allows customers to apply for cards and accounts via the phone simply by calling 1-800-243-888. For inquiries regarding pay bill, customers should use 1-800-472-9297. If you want to ask about cash advance as well as express cash at ATMs, the number to do this through is 1-800-227-4669, which is only for customers in the United States.

Amex Contact Tips

It is worth noting that customers can contact Amex using any of the organization’s telephone numbers from Monday to Sunday. More importantly, the organization has employed personnel to be in charge of receiving calls and addressing the needs raised by customers 24/7. The only number that does not operate 24 hours is the gifts line whose hours are from 8am-midnight every day.

 

AMEX – FAQ ( Frequently Ask Questions)

 

How long does it take for American Express Card to expire?

Your American Express Corporate Card is valid for four years, providing you keep to our payment terms and have a continued business need. Renewal cards are sent out two weeks before the expiry date of your card.

How do I track my bill payments?

There are a few options for tracking your bill payments. For example, you can view your monthly American Express statement online. The online statement comes with several tools you can use to track bill payments. You can sort charges by type, date, and amount, create graphs and charts for a big-picture snapshot of your household expenses, and even download transactions into accounting software, including Quicken® and Microsoft® Money.

You can also visit our website at any time to view your current charges. If you receive paper statements, you can also view all your payments on the statement.

What if I cancelled my service but keep getting billed?

Contact your service provider directly to ensure that they no longer charge your Card. You should also call the Customer Service number on the back of your Card to report any unauthorized transactions.

How do I redeem or transfer my Points?

You can now redeem/transfer your Membership Rewards online. Simply log-on to our website to access your account. If you are enrolled in the Frequent Traveller Option and have already registered your Frequent Flyer Number of one of our participating airlines with us or Frequent Hotel Guest Programme, you can also transfer your Membership Rewards Points to your Frequent Flyer Account or Frequent Hotel Guest Programme Account.

If I need a statement copy what do I do?

Simply register for Online Card Account access where you can access your Card account information including current and old statements in seconds. Alternatively, please call Customer Services number on the back of your Card and request copies of statements for the months you require.

What if my bill amount changes after setting up automatic bill payments?

Some service providers will charge your Card automatically for the current amount due. You may have other options, so check with your provider directly to determine their policy.

Why use my American Express® Card to pay my bills?

–          Rewards
When you pay your bills with your Card, your hard-earned dollars are paying you back-you’re earning rewards for each payment.

–          Convenience 
It’s also a convenient way to pay because you can eliminate the hassle of writing checks, and there’s no risk that payments will be lost in the mail or delayed.

–          Control 
You can maintain control over your payments because most providers will allow you to choose to pay bills one at a time (you initiate each one-time payment), or set up your bills for automatic payment. You can also track all your payments on your monthly American Express statement or view your current charges online at americanexpress.com at any time.

–          Security 
Rest assured knowing that your payments can be secure with American Express, and you are not liable for unauthorized charges to your Card.

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