Comments on: 3 Mobile Customer Service

By: Hazel Loftus

Hazel Loftus — Thu, 18 May 2017 13:40:27 +0000

Do you understand the word DEAD? I am sick and tired of being contacted by telephone by your call centre asking to speak to my husband who passed away in February. Each time I tell them that he has died and they hang up. Eventually one had the common sense to find out what had to be done and advised me to send a copy of my husband’s death certificate to Customer Services in Glasgow which I did with a covering letter. The response to this was to immediately return the certificate with no other enclosure. Today, guess what? I received a demand for payment advising if it was ignored it would be put in the hands of a collection agency. I rang the number on the letter only to be told that I had not sent in a copy of his death certificate! I insisted that I had and asked Sachin if he had any idea what it was like to keep being hounded about your dead husband and he laughed!
He then said I had to take the death certificate in to a 3 shop and ask if they would email it to young it would be an end to the matter. My response was that I would tell everyone I speak to about how you treat bereaved and vote for you in the Daily Mail’s Wooden Spoon award. I won’t hold my breath for an an answer, no doubt the response will be either another phone call or demand for money.

By: Chris Noris

Chris Noris — Tue, 02 Feb 2016 10:16:59 +0000

It’s hard to explain how nice it feels to be able to just use your phone while abroad without thinking about it.

By: Alistair Love

Alistair Love — Tue, 02 Feb 2016 10:16:13 +0000

Three have recently written to most / all existing customers on the One plan, telling them they will be switched to a more expensive contract as it is being discontinued. Be very careful with your dealings with this company.

By: Phyllis Night

Phyllis Night — Tue, 02 Feb 2016 10:15:20 +0000

My Three mobile broadband dongle was no longer working. So three offered to replace and upgrade it for “free”. However ‘free’ turned out to be a dodgy upgrade that would tie me in for two more years at a 10% price increase for exactly the same service. A blatant con trick!

By: D. Morgan

D. Morgan — Tue, 02 Feb 2016 10:14:46 +0000

Had contracts with three for over 5 years now, always the best value and think the overseas feel at home service is excellent. Sometimes network is patchy at home but the WiFi app has helped with that.