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Universal Credit is a service that helps make sure that claimants are happier in work than they are on benefits. People with low income or those who do not have work can benefit from this service. It helps people prepare for work, move into job and make more money. Universal Credit is a welfare benefit that was founded in 2013 in order to replace 6 means-tested benefits and tax credits including: Jobseeker’s Allowance, Housing Benefit, Working Tax Credit, Child Tax Credit, Employment and Support Allowance and Income Support. Payments for Universal Credit will be made on a monthly basis directly into a bank or building society account. Any help with rent will be included with the payment and the claimants then pay their landlord on their own.


Universal Credit is available to people in certain parts of the United Kingdom. It makes sure people are able to reach out to it and thus offers a number of ways to get in touch with it. You can call, email or write a letter to Universal credit and get answers to your questions and also file your complaints. The customer service department is there to help people about all their concerns and makes sure people are satisfied with its services.

• Those who live in Sutton and have a postcode starting with SM5 2** must apply with the new Universal Credit digital service. However, if you reside in other places, you need to use the Universal Credit portal to apply.
• This service will not be available from 6:30pm on Friday 5 December to 4pm on Saturday 6 December.
• You can claim Jobseeker’s Allowance if you reside at other place.
• Your terms will time out and you’ll have to begin again if you are not active for over 20 minutes.
• Before you start, you need to ensure that you have the following information: postcode, National Insurance number, bank details, building society or Post Office account you want Universal Credit paid into, rent agreement, details of your savings and any income that’s not from work.
• In case you are successful, you will generally receive your first payment one month and seven days after making a claim.
• Those of you who want to make a claim online can call the helpline to get guidance.
• Universal Credit helpline, Telephone: 0345 600 0723, Textphone: 0345 600 0743
• To make a claim in Welsh, call 0800 012 1888

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2 Responses to UNIVERSAL CREDIT Customer Service

  1. nadine hardman says:

    trying to login to my account and im putting all the right details in and it keeps saying my account is locked

    Nadine hardman can you help

  2. simon musisi says:

    i fell like i have been treated unfairly,i talked to some one day and he blocked my account because i told him i was the only one applying not my wife
    and today i was told to open up another email address apparently for security reason
    all my use names are being blocked i need support to top up with my rent
    is this dicrimination

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