National Rail Customer Service

National Rail Customer Service

0870 062 6745

Call National Rail Customer Service number and save in memory

Calls to 0870 numbers “calls cost ten penny per minute plus your phone networks access charge”

National Rail UK Operation Hours

Monday-Friday 9:00AM - 5:00PM
Saturday ---
Sunday ---


About National Rail Customer Service

This platform is a customer information source for the passengers who are using the National Rail network in the regions of;
a) England
b) Wales
c) Scotland
In fact, it manages enquiries counting to millions on weekly basis and provides authentic and latest information related to;
a) Journey planning
b) Ticket sales
c) Real time information
d) Fares information
e) Range of rail-related information
to those seeking this information.

National Rail Customer Service

The customers and users who wish to get in touch with the National Rail customer service department can always make use of the varying options cited below, which include;
1. Using the social media website links that include;
a) Reddit
b) Stumbleupon
c) Digg
2. They can make use of the search box provided on the website to type their questions and get replies instantly
3. These customers and users can also sift through the popular questions section on the website
4. They also have the option of getting the answers through the “Search the Community” option provided online
5. For writing to the company about the complaints and queries the postal address is;
Enquiries, Customer Relations, FREEPOST RSEH-TBGE-HBJJ, Plymouth, PL4 6AB
6. The customer service telephone lines are Open Monday to Friday 09:00 to 17:00 except Christmas Day on 0800 022 3720
7. To get in touch with the customer relation team they can use the email address
8. They can also make use of the mailing address;
Passenger Focus, FREEPOST RTEH-XAGE-BYKZ, PO Box 5594, Southend On Sea, SS1 9PZ
9. The active phone number is 0300 123 2350
10. For inquiries, the number is 08457 48 49 50
11. For overseas customers, the number is +44(0)20 7278 5240
12. For tracking the trains the number is 0871 200 49 50
13. For tracking the trains through text, send station name to 8 49 50
14. For those with hearing impairment, the number is 0845 60 50 600

National Rail Customer Service Tips

The customers and users who wish to get in touch with the National Rail customer service department should keep in mind a few things, which include;
1. The calls placed at the inquiry numbers of the company will be recorded and monitored for quality purposes
2. The customer service lines do not operate on the Christmas Day

National Rail Customer Service
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