HMRC is the authority in all matters pertaining to tax in the United Kingdom. It is the main body that handles all matters regarding payments and customs. The non-ministerial department is effective primarily because of the support that it receives from two other public bodies and agencies – the Adjudicator’s Office and Valuation Office Agency.

Without this non-ministerial department, public services in the United Kingdom would be almost non-existent. The department also raises the money that needy families and individuals in the country need for their upkeep. The department keeps a database of all individuals and businesses in the country that have not defaulted filing their tax returns over the past year or years.

HMRC Customer Services


HMRC, or Her Majesty Revenue and Customs, plays a crucial role in ensuring that public services in the United Kingdom run smoothly. It does this by raising and providing the funds that public services require for smooth running. Furthermore, the department has the duty of providing the targeted financial support that needy families and individuals in the country need.

The department also runs a program that monitors individuals and businesses that are honest filing their taxes. It keeps track of individuals and businesses that are dishonest about their tax returns by failing to file accurately or in time. The Department safeguards the money that flows into the Exchequer through various crucial activities.

Contacting HMRC Customer Service

If you need assistance with tax or customs, feel free to contact customer service at HMRC. Get in touch with customer service for help with PAYE or self-assessment. If you intend to change your personal self-assessment details, call customer service on 0300 200 3310. The textphone service to use if you struggle with speech and hearing impairments is 0300 200 3319.

You can contact customer service for assistance changing your personal self-assessment details from outside the United Kingdom. To do this, you simply have to call +44 161 931 9070. If all that you need is advice where self-assessment is concerned, do not hesitate to call the customer service number. You can also send your complaints through regular letters.

Call HMRC Contact Tips

Before calling HMRC for help with self-assessment, check that your National Insurance number is nearby. Be ready with the Self-Assessment UTR, or Unique Taxpayer Reference number before calling. Call HMRC through the number during the opening times, which are between 8am-8pm from Monday to Friday, and 8am-4pm on Saturday. Do not call on Sunday or during public holidays.

ESA Contact

ESA, or Employment and Support Allowance, refers to benefits that people in the United Kingdom are entitled to in case they are unable to work because of a disability or sickness. The benefit is in two categories, which are contribution-based and income-related. Contribution-based is taxable while income-related is not taxable.

The benefit is for people who have not gone above the State Pension age. To be eligible for this benefit, you also must have a disability or an illness that prevents you from working. The benefit is not for people who claim Income Support, Jobseeker’s Allowance or Statutory Sick Pay. People whose savings exceed £16,000 are not eligible for the benefit.

ESA Customer Services

ESA Contact

The Employment and Support Allowance benefit helps you use the money to meet or pay for some of your basic needs. Before qualifying for the benefit, you have to undergo an intense medical assessment, which the government refers to as work capability assessment. The purpose of the assessment is to check if the illness or disability affects your ability to work.

If considered eligible for ESA, you will wait only a few days to receive the benefit in your account. The benefit ensures that you continue receiving financial assistance to help you lead a reasonable lifestyle rather than fall deeper into poverty. Moreover, the amount that successful applicants get differs from one person to the next.

Contacting ESA Customer Service

You should contact ESA customer service for more information regarding how to apply. You can do this by phone or through letters. If you prefer contacting customer service through phone, dial 0800 055 6688. Alternatively, the government has introduced the textphone service – 0800 023 4888 – to cater for customers who struggle with hearing and speech impairments.

The phone is the quickest method through which to contact customer service and obtain explanation on how to apply for the benefit. If you speak Welsh and prefer receiving instructions through it, the customer service number to call for assistance is 0800 012 1888. All the other ESA contact numbers, including textphone service, are for the English-speaking applicants.

ESA Contact Tips

Customer service at ESA operates between 8 am and 6 pm from Monday to Friday. The office remains closed during the weekends and public holidays. It costs nothing to call the customer service numbers that begin with 0800 since it is a free phone service that applicants in the United Kingdom receive. The free phone service stands if you call from mobile or landline.

TV License Telephone

You cannot do without a TV License in the United Kingdom if your plan is to watch and record TV programs, especially when they are showing live. The licensing requirement is mandatory regardless whether you receive your TV services through pay-TV, Freesat or Freeview. The license is mandatory whether you reside in a rented property or in a house that you own.

The belief that the license only applies when watching or recording programs from any BBC channel is false. If your TV is only for watching DVDs, playing video games or watching movies on-demand, the law exempts you from paying for the license. To be disqualified from the licensing requirements, inform the licensing office that you will not watch or record TV shows.

TV License Customer Services

TV License Telephone Number

The TV License is for all services involved in watching or recording TV shows while they are showing live. You must pay a specified amount to watch or record such shows. You only pay the amount once a year and have to renew the license each succeeding year. The license requirement does not apply when watching or recording shows from Netflix.

For a coloured TV, the UK government expects you to pay £145.50 for a license. If you have a black and white TV, you only need to pay £49 to get a license and be free to continue using it for watching and recording TV shows. The licenses raise billions of Sterling Pounds each year, which are useful in ensuring that BBC continues operating successfully.

Contacting TV License Customer Service

You can contact the TV License customer service on its official number, which is 0300 790 6071. Call this Tv license telephone number to inform the licensing office about your intentions of not planning to watch or record TV shows while they are showing or broadcasting live. Live TV shows include sports or games and any other episode of a program that shows live on TV.

To apply for the license or obtain more information regarding what is required when applying for the license, you should call 0300 790 6165. You can also call the same customer service number to obtain help regarding the 50 percent concession that you are entitled to as a person struggling with blindness or severe sight impairments.

TV License Contact Tips

The TV Licence telephone number operates between 8.30am and 6.30pm from Monday to Friday. You may also contact the TV License office on Saturdays, but only by calling the office between 8.30am and 1 pm. It is not possible to get in touch with the office on Sundays or during bank holidays because it remains closed.

Universal Credit Phone

Universal Credit is a benefit that the government of the United Kingdom has established to cater for the needs of people who are either working or not. The new benefit merges all the other benefits as well as tax credits that you have been getting in the past. The benefit is predominantly for people who are out of work or on a low income, thus unable to meet their needs.

All successful applicants receive this benefit in a single monthly payment. The government introduced this benefit to replace Housing Benefit, Working Tax Credit, Child Tax Credit, Income Support, Income-related ESA and Income-Related Jobseeker’s Allowance. You have to be ready to wait for a few weeks before receiving your first payment.

Universal Credit Customer Services

Universal Credit Phone Number

The government announced its intention to introduce the Universal Credit gradually around the country. If you are newly unemployed, you automatically qualify for the benefit depending on where you reside in the United Kingdom. This is because the benefit is currently available only on specific parts of the country. With time, the government will spread it to all parts of the UK.

Through this credit, you can use the money that the government sends to your account to meet certain aspects of cost of living. For example, you can use the money to pay rent or upgrade your household appliances. You can use the money to buy food and clothes. The money helps you not to sink deeper into the financial mess.

Contacting Universal Credit Customer Service

Universal Credit has a helpline that you can call to learn more about the eligibility requirements. The helpline is available on 0345 600 0723. If you struggle with hearing and speech impairments, the textphone service would be a good option. Call 0345 600 0743 for an opportunity to speak with a customer service agent through the textphone service.

Get in touch with customer service to learn more about the process to follow when claiming your benefit.  You should also call this Universal Credit phone number for more information on your eligibility to the benefit. Call the customer service number for more information regarding how to prepare for the benefit. The customer service advisor will inform you what to do to be ready.

Universal Credit Contact Tips

The customer service office at Universal Credit operates between 8 am and 6 pm from Monday to Friday. During the banking as well as public holidays, your attempts to call customer service will not bear fruit considering that the office remains closed. You will pay nothing when calling these Universal Credit phone number if your phone contract entitles you to free and/or inclusive minutes.

ESA Tax Credit Helpline

Employment and Support Allowance or ESA Tax Credit is a tax benefit that the government of Great Britain introduced to help adults who were unable to work due to a disability or illness. The tax credit is applicable in several regions within the United Kingdom that includes Wales, England, Scotland and Northern Ireland.

The tax credit can be either income-related or contributory. The main difference between the two is that income-related credit is means-tested while the contributory credit is non-means tested. In addition to this difference, it is worth noting that the income-related tax credit is not taxable while the contributory credit is taxable.

ESA Tax Credit Customer Services

ESA Tax Credit Helpline

Any person in the United Kingdom can apply for both types of Employment and Support Allowance tax credits. Nonetheless, it is worth mentioning that the contributory tax credits are for individuals who have paid the appropriate national insurance contributions. Before qualifying for this credit, you have to undergo work capability assessment to prove your limited capability.

The income-related tax credit is for individuals with low income and savings. The applicant would be ineligible for the benefit if he earns or has savings of more than £16,000. You are free to use the tax credit that you get to meet any of your needs. The UK government does not limit how you use or what you do with the tax credit.

Contacting ESA Tax Credit Customer Service

You can apply for the tax credit through any local JobCenter. However, if you want to ask questions to make it easier to understand the application process better, then feel free to call 0800 055 6688. For applicants who struggle with hearing and speech impairments, the textphone service is available through 0800 023 4888.

The Welsh speaking applicants are able to call and ask for more information regarding different aspects of the tax credit through 0800 012 1888. Although applying by telephone calls is the fastest and most efficient way, it is important to make the calls between 8 am and 6 pm from Monday to Friday. The offices remain closed on weekends and during holidays.

ESA Tax Credit Contact Tips

Calling ESA Tax Credit to ask any question or seek solutions to some of the pressing issues that you encounter depends on understanding the call charges. If you do not understand the charges, it is possible for the calls to end without getting the much-needed answers. Only the numbers beginning with 0808 or 0800 are free. All the other numbers attract call fees and access charges.

Child Tax Credit Helpline

The child tax credit is a program that the United Kingdom government introduced to help families or individuals with children. The tax credit helps people take care of young children. The tax credit omits the actual cost of childcare. People who are working are eligible to apply for Working Tax Credit, which they can then use to take care of the cost of childcare.

The tax credit applies in several regions within the United Kingdom such as Wales, Northern Ireland, Scotland and England. It is worth noting that any person who is 16 years old or over is eligible to apply for this tax credit. Individuals who are under the age of 16 years can ask a parent or somebody responsible for their upkeep to include them when applying for the credit.

Child Tax Credit Customer Services

Child Tax Credit Helpline

The tax credit is means-tested. This indicates is that the applicant should be ready for his means, which include savings and income as well as other types of capital, will undergo a serious evaluation to determine whether they are low enough. If the means are low enough, the applicant qualifies for the tax credit. If not low enough, the applicant does not qualify.

The beauty of the tax credit is that it is non-taxable. HM Revenue and Customs (or HMRC) administers the tax credit. People who are eligible for the tax credit must be 16 years old or above and responsible for at least one child. The child has to be under 16 years of age. The credit is for each child who qualifies. Applicants can get a basic amount of around £545 for each child.

Contacting Child Tax Credit Customer Service

It is fine to get in touch with customer service responsible for Child Tax Credit to ask questions and obtain the appropriate answers or solutions. For this reason, when in need of answers concerning issues such as the election process or delay in receiving the funds in your account, simply dial 0345 300 3900 and speak with a representative.

Do not delay dialing this number to receive assistance with on obtaining a claim form. If you are calling from outside the United Kingdom, the number worth dialing is +44 2890 538 192. Call these numbers to inform HM Revenues and Customs about the changes regarding your circumstances in addition to filing general inquiries.

Child Tax Credit Contact Tips

Prior to calling Child Tax Credit contact numbers, it is vital that you observe the opening hours. For example, the tax credit department will only respond to calls made between 8am and 8 pm from Monday to Friday or 8am-4pm on Saturday. On days such as Christmas, New Year, Boxing Day and Sundays, the calls will go unanswered since the telephone services do not operate.

VAT Helpline

VAT or value added tax represents a tax that is payable when buying goods or paying for goods in the United Kingdom, as well as several other countries in the European Union. In the United Kingdom, only the registered businesses allowed to charge this tax can add it to the cost of goods as well as services, which customers must then pay.

In the United Kingdom, the rate of the tax differs depending on factors such as the actual type of good or service on sale. Currently, the rate stands at 20 percent. Businesses collect the tax before paying it to the HM Revenue and Customs (HMRC). The law requires businesses to pay the tax after every three (3) months.

VAT Customer Services

VAT Helpline

The common value-added tax rate in the United Kingdom is 20 percent. The rate increased from 17.5 percent to 20 percent as from January 4, 2011. In addition to the standard rate, the law permits businesses to levy a reduced rate of 5 percent and a zero rate of 0 percent. The standard rate is for most types of goods and services.

The reduced rate is for specific types of goods and services such as home energy and children’s seats on cars. The zero rate is for goods and services that include children’s clothes as well as most foods. It is illegal to evade paying the taxes. The government of the UK loses billions of Sterling Pounds each year due to tax avoidance and evasion as well as fraud.

Contacting VAT Customer Service

Do not hesitate to get in touch with the customer service at HMRC regarding any issue that you have with VAT. The telephone number to dial to receive answers and solutions to problems that you have with the tax is 0300 200 3700. On the other hand, if you struggle with hearing and speech impairments, use the textphone service through 0300 200 3719.

VAT Contact Tips

If you must call the VAT contact number, do so between 8am-6pm from Monday to Friday. It is worth noting that the numbers remain unreachable during the weekends. Similarly, you will not receive any assistance when contacting the department during bank holidays, as the numbers are not in operation.

The best time to call the department is between 8am-11am every day from Monday to Friday. This is because the telephone lines tend to be less busy during these hours. The online services helpdesk is also available to any person in the United Kingdom or abroad to register for the services or obtain the much-sought assistance.

Budgeting Loan Helpline

A budgeting loan is a facility that the United Kingdom government introduced to help people pay for some of the essential items such as clothes and furniture. The loan helps the successful applicants to take care of the costs of moving or relocating to different homes. Through the loan, the successful applicants find the funds needed to clear hire purchase debts.

The loans are purely for individuals in the United Kingdom who are on low income. On the other hand, budgeting advances instead of loans are available for people who want to claim Universal Credit. The government allows people of all age groups to apply for this loan. The loan is for people residing in Wales, Scotland, Northern Ireland and England.

Budgeting Loan Customer Services

Budgeting Loan Helpline

The Department for Work and Pensions administers the loan. The department is in charge of issues pertaining to employment and welfare all over the United Kingdom. Individuals who can apply for this loan have to meet certain requirements. They must be receiving income support, income-related ESA, income-related jobseeker’s allowance, pension credit and universal credit.

Any applicant with more than £1,000 in savings is not eligible for the loan. On the other hand, the applicant will be ineligible for apply for the loan if he is over 62 years old and has savings of more than £2,000. The amounts that applicants can get are £348, £464 or £812 if they are single, part of a couple and have children respectively.

Contacting Budgeting Loan Customer Service

When you want some information regarding this type of loan, do not hesitate to get in touch with customer service. The local Jobcentre Plus is a great place from whence to apply for the loan. For this reason, call Jobcentre Plus by dialing 0345 603 6967. Alternatively, consider walking to the local Jobcentre Plus and asking any question that you have regarding the loan.

Budgeting Loan Contact Tips

The best time to contact Jobcentre Plus regarding budgeting loan is between 8 am and 6 pm from Monday to Friday. Be ready to pay up to 12p per minute when calling the telephone numbers that begin with 03, 0300 or 0345 from anywhere in the United Kingdom and asking questions or for solutions regarding the loan.

However, when dialing the 03, 0300 and 0345 numbers from mobile phones, be ready to pay between 3p and 45p per minute. It is worth noting that the 03, 0300 and 0345 numbers are UK-wide numbers. If you do not have any money to call, then simply dial 0800 or 0808 numbers, since they are toll-free or freephone services.

Student Finance Helpline

A student to any university or college can benefit from student finance. The UK government introduced the facility to help students who are otherwise unable to pay for their tuition fees or cater for costs of living. Students borrow the money needed for such types of expenses. Parents with university or college students can apply on their behalf.

A partner or parent of a university or college student in the United Kingdom needs to support their application for the financial loan. The application process is not the same in all regions of the United Kingdom. For this reason, it is important to check the application process in England, Wales, Scotland and Northern Ireland.

Student Finance Customer Services

Student Finance Helpline

Whether you are a part-time or full-time student in a university or college anywhere in the United Kingdom, the government considers you eligible to apply for the finance. In fact, you are free to apply for the loan online. If successful, you can use the money obtained from the loan to cater for financial expenses such as tuition fees and your daily living costs.

Continuing students who already applied for and received the financial help the previous year can apply for the same once more for the new year. Students from any country in the European Union are also free to apply for the loan for the first time or as continuing students. In fact, students can apply even before getting confirmed placing.

Contacting Student Finance Customer Service

Questions regarding student finance tend to be many. For this reason, it is common for students or their parents and partners to wish to get in touch with customer service to learn more about the requirements and other important issues. In England, the customer service number that students should dial is 0300 100 0607.

All students from other European Union countries should get in touch with customer service by dialing 0141 243 3570. The textphone service for students in the United Kingdom is available on 0300 100 0622. Students from other European Union countries can call from outside the United Kingdom by dialing +44 (0) 141 243 3570.

Student Finance Contact Tips

Calling the 01 numbers from a landline anywhere in the United Kingdom attracts a fee of up to 12p per minute. If you call these numbers using a mobile phone from anywhere in the United Kingdom, be ready to pay 3p-45p per minute. All numbers beginning with 02, 03, 0300 and 0345 cost the same as the 01 telephone numbers when enquiring about student finance.

Universal Credit Helpline

The United Kingdom government introduced the Universal Credit to assist people who are of the working age. The fact that the facility is not solely in work or out-of-work benefit makes it much simpler than the current system of tax credits and benefits. The tax benefit is for all people regardless of their prevailing employment status.

The tax credit is for all people of the United Kingdom residing in regions such as Wales, Scotland, and England. It endeavors to ease the transitioning that the British encounter into as well as out of work. The Department for Work and Pensions administers the tax credit in all the parts of the United Kingdom.

Universal Credit Customer Services

Universal Credit Helpline

Applicants get different amounts of credit depending on several factors. For example, the credit that applicants get for housing is much different from what applicants receive for children as well as childcare. Similarly, an applicant who is disabled or struggles with a health condition gets a different amount from somebody caring for a person with a disability.

It is worth mentioning that an applicant who gets the tax credit to help him with housing should pay the rent directly to the landlord. Applicants receive the credit once each month. For applicants who live together as partners, the government will send the tax credit as one payment to cover both of them.

Contacting Universal Credit Customer Service

If you have any question regarding the credit, do not hesitate to get in touch with customer service for the relevant assistance. When your circumstances change while you are receiving the credit, do not hesitate to contact customer service as soon as possible. Customer service is reachable through 0345 600 0723 from any landline or mobile phone in the UK.

The Welsh-speaking applicants should contact the customer service by dialing 0800 012 1888. An applicant who struggles with speech as well as hearing impairments should not hesitate to use the textphone service to get in touch with customer service. Applicants can benefit from the textphone service by dialing 0345 600 0743 from their landlines or mobile phones.

Universal Credit Contact Tips

The Welsh-speaking applicants will pay nothing by dialing the 0800 numbers from any part of the United Kingdom. This is because calls made to the 0800 whether through landlines or mobile phones numbers are free. Calls made to the numbers beginning with 03, 0300 and 0345 numbers attract a fee of up to 12p and 3p-45p per minute from landlines and mobile phones respectively. For more information visit their offices or contact them via the mentioned numbers.