John Roberts founded AO.com as Appliances Online in 2001. Eight years later, the company acquired Expert Logistics, which was a two-man delivery company. In 2009, the company also created a page on Facebook as a way of interacting easily with customers. The Facebook page has grown exponentially since then.
The company launched a video production facility in-house in 2010, which includes 3 studios as well as a team of presenters today. According to Times magazine, the company was one of the best mid-sized organizations to work for in 2011. Appliances Online re-launched to ao.com in 2013 before emerging as the 4th best to work for in 2014.
AO.com Customer Services
The organization is responsible for providing wide-ranging services. Customers can contact the company for installation of cooking or cooling appliances. It is possible for customers to ask the company for help with installation of TVs as well as laundry and dishwashing equipment. The delivery services allow customers to track their orders and enjoy free 14-day returns.
Customers who feel stressed paying for the goods and services from the company can make use of its Pay on Finance facility to spread the costs making it a convenient method of paying for many. Customers benefit from free delivery regardless of the product that they buy. The delivery options that customers can choose are Same Day as well as Next Day services.
Contacting AO.com Customer Service
Getting in touch with customer service at AO.com is highly advisable especially in situations where you need information regarding the delivery times. In such instances, you should call 0344 324 9222. On the other hand, sending an email to customerservices@ao.com will also attract the attention of the customer service representative to your concerns.
The representative of the company that received your emails will respond within 24 hours. If you consider 24 hours an eternity and want the response immediately, then telephone calls remain the best option. Alternatively, consider filling the online form and submitting it immediately. Sending regular mail is also great particularly when in need of such types of correspondence.
All questions that you have regarding V12 finance payments should go directly to 02920 468900.
AO.com Contact Tips
Before placing the call to AO.com, have the serial number for the order that you made ready. The number will help you receive help quickly. Secondly, be ready with information regarding call charges before making phone calls. It is advisable to be ready with such details to make it easier for the customer care representative to handle your problem effectively.
